This Privacy Policy explains how CKM Woodhouse Builders (“CKM”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website or send us an enquiry. We are based in Chikmagalur, Karnataka, and provide coffee estate land, teak wood supply and wooden home construction services.
By using this website or submitting an enquiry, you agree to the practices described below.
Information we collect
Information you give us
When you fill in our enquiry form, we collect:
- Your full name
- Your phone number
- Your email address
- The service you are interested in (for example coffee estate land, teak wood supply or a home build)
- Any message or project details you choose to write
- Your consent to be contacted about your enquiry
If you call us or message us on WhatsApp, we also receive the details you share in that conversation.
Information collected automatically
When you submit the enquiry form, we also record:
- Your IP address
- Your approximate city and country, worked out from your IP address
- Your browser and device type
- The page on which you submitted the form
We use this information to protect the form from spam and misuse, and to understand where our enquiries come from.
How we use your information
We use your information to:
- Respond to your enquiry and arrange a consultation, site visit or quote
- Send you a confirmation that your enquiry was received
- Provide the land, timber or construction services you ask about
- Keep records of our enquiries and customer communication
- Prevent spam, fraud and misuse of our website
- Meet our legal and accounting obligations
We do not sell your personal information, and we do not use it to send you marketing unrelated to your enquiry.
How we store and share your information
Your enquiry is stored securely in our website database and is sent by email to our team. We share your information only with:
- Our team and trusted contractors who need it to respond to you or deliver the work you request
- Service providers that help us run the website, such as our web hosting and email delivery providers
- Authorities, where the law requires us to disclose information
We ask our service providers to protect your information and use it only for the services they provide to us.
Third-party services on our website
Our website uses a few services provided by other companies. When you use these parts of the site, those companies may receive technical information such as your IP address and may set their own cookies. Their use of this information is covered by their own privacy policies.
- Google Maps shows our service area on the Contact page.
- Google Fonts loads the typeface used across the site.
- A location lookup service converts your IP address into an approximate city and country when you submit the enquiry form.
- WhatsApp opens when you choose to chat with us. Messages you send there are governed by WhatsApp’s own terms and privacy policy.
Cookies
Our website itself does not use cookies to track you or to show you advertising. WordPress may set essential cookies, for example when a site administrator signs in. Third-party services such as Google Maps may set their own cookies when their content loads. You can block or delete cookies in your browser settings, though parts of those services may then stop working.
How long we keep your information
We keep your enquiry details for as long as we need them to respond to you, deliver our services and maintain reasonable business records, or for as long as the law requires. When we no longer need your information, we delete it or make it anonymous.
Keeping your information safe
We take reasonable steps to protect your information, including spam protection on our forms and restricted access to our website database. No website or internet transmission is completely secure, so we cannot guarantee absolute security.
Your rights and choices
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:
- Ask what personal information we hold about you
- Ask us to correct information that is wrong or incomplete
- Ask us to delete your information
- Withdraw your consent to be contacted at any time
- Raise a complaint about how we handle your information
To exercise any of these rights, contact us using the details below. We may need to confirm your identity before acting on a request.
Children’s privacy
Our website and services are meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us their information, please contact us and we will delete it.
Links to other websites
Our website may link to other websites that we do not own or control. We are not